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Terms & Conditions

Last Updated: December 2025

1. Introduction

Welcome to FlowFix. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

2. Company Information

JGA PREMIER AIR CONDITIONING INSTALLATION L.L.C
Al Zahraa Techno Center, 1st Floor, Office 101
Al Raffa, Bur Dubai, Dubai, UAE
Phone: +971507718119
Email: [email protected]

3. Service Description

3.1 Our Services

FlowFix provides professional plumbing services throughout Dubai and the UAE, including emergency repairs, leak detection, drain cleaning, pipe installations, and licensed plumbing solutions.

3.2 Service Scope

We directly provide plumbing services through our team of qualified and licensed plumbers. Our services include emergency plumbing repairs, leak detection and repair, drain cleaning and unblocking, pipe installation and replacement, water heater services, toilet and faucet repairs, and bathroom/kitchen plumbing.

4. Service Request and Acceptance

4.1 Request Submission

By submitting a service request through our website, phone, or other channels, you:

• Confirm that all information provided is accurate and complete
• Agree to be contacted by us and/or technicians for service coordination
• Understand that submission does not guarantee service availability
• Accept that pricing may vary based on specific requirements

4.2 Service Acceptance

We will make reasonable efforts to schedule your service promptly. However, we do not guarantee:

• Immediate availability of plumbers during peak periods
• Service completion within specific timeframes (unless explicitly agreed)
• Availability for all types of plumbing systems or specialized installations

5. Pricing and Payment

5.1 Pricing Information

Prices displayed on our website are indicative estimates based on standard services. Final pricing is determined by:

• Specific plumbing issue type and complexity
• Nature and scope of the work required
• Parts and materials required
• Accessibility and location
• Time of service (regular hours vs. emergency)

5.2 Payment Terms

Payment is due upon completion of work. We accept:

• Cash payment
• Bank transfer
• Card payment (where available with technician)

6. Service Delivery and Standards

6.1 Our Technician Standards

All FlowFix plumbers:

• Hold valid trade licenses in UAE
• Are fully trained and certified plumbing professionals
• Use quality parts and genuine plumbing materials
• Follow UAE plumbing safety regulations
• Provide written quotes before commencing work

6.2 Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about the plumbing issue
• Ensure safe access to the property and plumbing systems
• Be present or arrange for authorized access during service
• Pay agreed amounts upon service completion
• Report any service issues within 24 hours

7. Warranty and Guarantees

7.1 Service Warranty

FlowFix provides warranties on all work:

• Plumbing Repairs: 1-year warranty on workmanship
• New Installations: Manufacturer warranty applies to fixtures
• Pipe Work: 1-year warranty on all pipe installations
• Water Heaters: 1-year warranty on repairs and installations

7.2 Warranty Exclusions

Warranties do not cover:

• Damage caused by improper use or negligence
• Normal wear and tear of plumbing components
• Issues caused by external factors (water pressure surges, flooding, etc.)
• Modifications made by unauthorized persons
• Failure to follow recommended plumbing maintenance guidelines

8. Cancellation and Refund Policy

8.1 Cancellation by Customer

You may cancel a service request:

• Free Cancellation: Up to 2 hours before scheduled appointment
• Late Cancellation: Less than 2 hours notice may incur a call-out fee
• No-Show: Failure to provide access may result in full call-out charge

8.2 Refund Policy

Refunds may be issued in the following cases:

• Service not performed as agreed
• Defective parts or workmanship (within warranty period)
• Overcharging beyond agreed quote

9. Limitation of Liability

9.1 Company Liability

FlowFix's liability is limited as follows:

• Our total liability shall not exceed the amount paid for the specific service
• We are not liable for indirect, incidental, or consequential damages
• Delays due to unforeseen circumstances beyond our control
• Pre-existing issues with plumbing systems not caused by our service
• Third-party equipment or parts failures

9.2 Insurance Coverage

FlowFix maintains professional liability insurance to cover:

• Accidental damage during plumbing service
• Professional negligence claims
• Property damage caused by our plumbers
• Workmanship defects

10. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of FlowFix and protected by copyright and intellectual property laws. Unauthorized use is prohibited.

11. Privacy and Data Protection

We collect and process personal data in accordance with UAE's Personal Data Protection Law (PDPL). Please review our Privacy Policy for detailed information about data handling.

12. Dispute Resolution

12.1 Internal Resolution

In case of disputes:

1. Contact us immediately with details of the issue
2. We will facilitate communication with the technician
3. Attempt to reach an amicable resolution
4. Document all communications for reference

12.2 Legal Recourse

If internal resolution fails, disputes may be referred to:

• Dubai Consumer Protection Department
• Dubai Courts (Civil Courts)
• Relevant regulatory authorities

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes shall be subject to the exclusive jurisdiction of Dubai courts.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this website. Continued use of our services after changes constitutes acceptance of modified Terms.

15. Contact Information

For questions about these Terms & Conditions, please contact us:

JGA PREMIER AIR CONDITIONING INSTALLATION L.L.C
Al Zahraa Techno Center, 1st Floor, Office 101
Al Raffa, Bur Dubai, Dubai, UAE
Email: [email protected]
Phone: +971507718119

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and FlowFix regarding the use of our services.